Ocean carriers are being accused of “arm-twisting” to coerce shippers to purchase extra products, such as customs clearance and insurance to increase their prospects of shipment.

“We will focus our main priority on shipments offering us pre-carriage, customs brokerage, on-carriage and our new cargo protection cover” says Maersk. The message implied that without buying these add on products, shippers would struggle to get their cargo booked – and still stopped short of offering a guarantee of shipment even if the customer was prepared to purchase its additional services.

“Customers offering this potential should find that the likelihood of bookings being accepted should increase – there can be no promises, but we will prioritize cargo which has most reward,” it said.

The Loadstar