Dear Valued Clients,
Recent changes to US Customs regulations for low value e-commerce transactions from China, Hong Kong, and Macau have created significant additional processing demands within the courier networks.
We would therefore like to re-iterate some very important but easy best practices that, if followed, will help ensure a smooth customs clearance process for your US-destined courier shipments.
Please clearly indicate your preferred US Customs broker on the shipping documentation.
Please upload all commercial documents required for customs clearance into the courier portal as quickly as possible.
Please respond to any requests from your customs broker for additional or missing information needed for US customs clearance without delay.
Failure to follow these practices may result in packages being returned to their shipping origin automatically by the courier company.
For any questions or additional support, please do not hesitate to contact your Client Relations Consultant or our Courier Operations team at [email protected]